Privacy Policy & Terms of Use

1Information We Collect

We may collect the following categories of personal information:

• Contact information: Full name, email address, phone number, Zalo ID.
• Business information: Company name, industry, monthly advertising budget, and services of interest.
• Communication data: Messages, consultation requests, and correspondence submitted via our forms, WhatsApp, Messenger, or email.
• Technical data: IP address, browser type, device type, pages visited, and time spent on the site (collected automatically via cookies and analytics tools).
• Transaction data: Billing and payment details when you engage our paid services.

We collect information directly from you (when you fill out a form or contact us), automatically (via cookies and analytics), and from third parties (such as advertising platforms like Meta or Google in connection with campaign management).

2How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your inquiries and provide consultation on our services.
• To enter into and fulfill service agreements with clients.
• To manage and optimize advertising campaigns on your behalf.
• To send service-related communications, updates, and invoices.
• To improve our website, services, and internal processes.
• To comply with applicable laws and regulations.
• To detect and prevent fraudulent activity or policy violations.

3Data Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share it only in the following limited circumstances:

• Service providers: Trusted third-party vendors who assist with platform operations (e.g., LadiPage for landing pages, Google Analytics for site metrics). These parties are contractually bound to keep data confidential.
• Advertising platforms: Meta, Google, TikTok, in connection with campaign execution on your behalf.
• Legal requirements: When required by law, court order, or government authority.
• Business transfers: In the event of a merger, acquisition, or sale of business assets, with appropriate confidentiality obligations.

4Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and measure site performance. Types of cookies we use include:

• Essential cookies: Required for the website to function properly.
• Analytics cookies: Google Analytics to understand traffic patterns and usage (anonymized).
• Advertising pixels: Meta Pixel and Google Ads conversion tracking to measure campaign performance. These are used strictly for measuring ad effectiveness—not for profiling without consent.

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

5Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data ("right to be forgotten").
• Restriction: Request that we limit how we process your data.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to our processing of your data for direct marketing.
• Withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

6Data Security & Retention

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. These include encrypted data transmission (HTTPS), access controls, and regular security reviews.

We retain personal data only for as long as necessary to fulfill the purposes described in this policy or as required by law. Client business data related to active service contracts is retained for the duration of the contract and up to 5 years thereafter for legal and accounting purposes.

7Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email (for registered clients) or by posting a notice on our website. Continued use of our services after updates constitutes acceptance of the revised policy.

1Acceptance of Terms

By using this website or contacting Adtirex Media for services, you confirm that you are at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or your organization. If you do not agree, please do not use our website or services.

2Services & Service Agreement

Adtirex Media provides advertising campaign management, omnichannel customer care, operational consulting, and related digital marketing services for D2C and F2C businesses. Specific terms, deliverables, pricing, and SLAs for each engagement are defined in a separate written Service Agreement signed between Adtirex Media and the client.

• Services are subject to availability and Adtirex Media's capacity at the time of onboarding.
• Adtirex Media reserves the right to decline or discontinue service to any party without obligation to provide reasons.
• Results described on this website (e.g., order volumes, revenue figures) reflect past client performance and are not guaranteed for all clients.

3User & Client Obligations

By using our website or services, you agree to:

• Provide accurate and complete information when submitting forms or entering service agreements.
• Comply with all applicable platform policies (Meta, Google, TikTok, etc.) and applicable laws.
• Not use this website or our services for illegal activities, spam, or fraudulent advertising.
• Pay agreed service fees on time as specified in the Service Agreement.
• Grant Adtirex Media necessary access to advertising accounts, pixels, and data sources required to deliver the agreed services.

4Intellectual Property

All content on this website—including text, graphics, logos, images, and code—is the property of ADTIREX LLC or its licensors and is protected by applicable copyright and intellectual property laws.

• You may not reproduce, distribute, or republish any content from this website without prior written consent.
• Any ad creatives, strategies, reports, or tools developed by Adtirex Media during a service engagement are the intellectual property of Adtirex Media unless explicitly transferred in a written agreement.
• Client-provided materials (logos, product images, brand assets) remain the property of the client.

5Limitation of Liability & Disclaimers

This website and its content are provided "as is" without warranties of any kind, express or implied. Adtirex Media does not warrant that the website will be error-free, uninterrupted, or free from viruses.

To the maximum extent permitted by law, Adtirex Media shall not be liable for:

• Indirect, incidental, or consequential damages arising from use of the website or services.
• Loss of revenue or profits arising from advertising campaign performance fluctuations.
• Platform policy changes made by Meta, Google, TikTok, or other third parties that affect campaign delivery.
• Third-party website content accessed via links on this site.

Adtirex Media's total liability for any claim arising from a service engagement shall not exceed the total fees paid by the client in the three months preceding the claim.

6Termination of Services

Either party may terminate a service engagement in accordance with the notice period specified in the Service Agreement (typically 30 days written notice). Adtirex Media may terminate immediately and without notice in cases of:

• Non-payment of outstanding invoices exceeding 15 business days overdue.
• Client's material breach of platform policies, applicable laws, or these Terms.
• Abusive behavior toward Adtirex Media staff or representatives.

Upon termination, Adtirex Media will provide a handover of relevant access and data within 14 business days. Fees for services rendered up to the termination date remain payable.

7Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Montana, USA, without regard to its conflict of law provisions.

Any dispute arising from these Terms or Adtirex Media's services shall first be subject to good-faith negotiation between the parties. If unresolved within 30 days, disputes shall be submitted to binding arbitration in accordance with applicable rules, or to the competent courts of Jordan, Montana, USA.

For clients based in Vietnam, Adtirex Media will make reasonable efforts to resolve disputes in accordance with Vietnamese commercial law where applicable.

8Modifications to These Terms

Adtirex Media reserves the right to update these Terms at any time. Updated Terms will be posted on this page with a revised "Last Updated" date. Continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.